Data Deletion

The fastest way to delete your data is from inside Restaurant Velocity. If you can sign in, do this:

• Sign in to your Restaurant Velocity account.
• Open Settings from the navigation.
• Scroll to the Danger zone at the bottom of the page.
• Choose Delete my account.
• Type your account email when prompted, then confirm. This confirmation step exists so the action cannot be triggered by accident.

As soon as you confirm, we sign you out and begin erasing your data. The removal finishes in the background, usually within about 30 seconds.

If you have lost access to your account and cannot sign in, you can still have your data deleted. Email privacy@restaurantvelocity.com from the email address associated with your account and ask us to delete it.

We will verify that the request comes from the account owner, delete the data, and confirm by email. We complete these requests well within the 30-day window required by privacy law, and usually much sooner.

Deleting your account removes:

• Your profile, login, and account settings.
• Your restaurant record, brand voice configuration, menu and upsell catalog, and automation preferences.
• All content drafted in the product, including review replies, posts, and photo captions.
• Data obtained from your connected Google Business Profile (locations, reviews, Posts, photos, and insights we synced).
• Data obtained from your connected Meta accounts (Facebook Page posts and comments, Instagram profile basics and comments).
• Ranking history, audit logs, and usage records.
• The encrypted access tokens for your Google and Meta connections.

Your email address is freed so you can sign up again later if you wish.

Content that you already approved and published to your own channels stays there. Replies posted to your Google reviews, Google Posts, Google photos, and any Facebook or Instagram comment replies remain on those platforms after deletion, because they live on your accounts and belong to you. Deleting your Restaurant Velocity account does not remove anything from Google or Meta. To remove published content from those platforms, edit or delete it there directly.

If you want to keep your Restaurant Velocity account but remove a single connection, you do not need to delete the whole account.

Go to the connections screen in Settings and disconnect Google or Meta. Disconnecting immediately revokes our access at that provider and deletes the data we derived from it. Your Restaurant Velocity account, brand voice, and settings stay intact, and you can reconnect later.

If you have any question about deleting your data, email privacy@restaurantvelocity.com. For the full picture of what we collect and how long we keep it, see our Privacy Policy.